If you want to get paid for doing a job you love, and believe you have the skills and motivation required to contribute to our successful and growing estate agency business, email your CV to firstname.lastname@example.org.
Exciting and Rewarding:
A career in estate agency can be exciting and rewarding, both personally and financially. Qualities which will most help to advance your career are integrity, good communication skills (which means you understand what people tell you and they understand what you tell them!), the ability to work under pressure but remain positive in your outlook and, above all, enjoying contact with the public, both face-to-face and over the telephone. Our experience shows that those who do really well are self-motivated and prepared to give their full commitment to building their career - which is definitely not 9 to 5, Monday to Friday!
You need to be well presented, and of a friendly and approachable disposition. You do not need formal qualifications although most employers, including ourselves, would expect you to have GCSE passes in Mathematics and English.
Now Recruiting:D.B. Roberts Mortgage Services Department are recruiting for a Customer Service Agent. The role is based at our Head Office in Shrewsbury.
As a Customer Service Agent you will be required to deliver excellent customer service to our clients who are in the process of applying for a mortgage product. You will be their point of contact to help them along the journey from beginning to end, providing them with updates on both the financial and legal side of the process.
The position involves;
Checking documentation and processing new mortgage applications
Answering incoming telephone calls
Organising workflow to meet customer timeframes
Maintaining customer databases
Progressing the mortgage offer to a successful completion of a property purchase or remortgage
Updating customers on the progress of their application by liaising with solicitors, estate agents and lenders.
Obtaining all relevant information to handle product and service enquiries
Produce and submit paperwork to clients on completion
Make post completion customer satisfaction calls
No experience is required for this role but a background in financial services would be an advantage. You must have a fantastic telephone manner, be able to show an understanding and empathy for what can be a stressful time and a willingness to help them every step of the way, full training will be provided.
Here at DB Roberts, a fully independent Company established for 50 years, we are big enough, with a network of branches, to offer the opportunity to develop your career. Despite all the opportunities such size and growth can offer you, we are still small enough to know you by name and be interested where your strengths and ambitions lie.
We offer training and exciting personal incentive schemes. All our branches have the latest sales and administration systems and we will train you how to use them.
If you are interested in any of the positions above, download the job application form below and email to Samantha Bragg, HR Manager.
"Having worked for DB Roberts for over ten years, I have seen the company grow and embrace modern technology, but still retain its identity along with offering a great deal of support and progression for all staff."
- Matthew Hood.
Area Valuation Manager
"Since graduating and joining the company, I have been promoted within a relatively short space of time. I believe this reflects that DB Roberts have sound company values and confirms they recognise and reward hard working staff - offering career opportunities to grow further within the business. I thoroughly enjoy working for this reputable company and learning from the existing experienced dedicated staff, as it allows me to learn and deliver excellent levels of customer service."
- Azza Hamad.