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The Awards paid tribute to not only the best Sales Results within the company, but also for the areas of the business that cement our relationship with our clients and workforce, because DB Roberts strongly believe in the importance of Customer Service, Career Development and Loyalty.
Chairman, Bill Brookes, took great pride in personally unveiling and presenting the Trophies - and was particularly proud when Tracey Butler received a standing ovation from her colleagues after receiving the accolade of 'Outstanding Customer Service'.
He explained that, "In 2016 we significantly developed and improved our levels of customer service throughout the full range of DB Roberts operations. The whole ethos of what we do must be focused on customer satisfaction and the customer journey. Also during the year, we have invested heavily in technology. Almost every aspect of our activities has seen significant change. However, no matter how slick the systems, the investment is wasted unless you, the face of DB Roberts, go the extra mile for every client. The Customer Service Award is new for 2016 and has been introduced to emphasise to all, regardless of your role, the importance of delivering a good customer experience every time. In its first year, this Award goes to someone whose long experience in estate agency blends perfectly with a warm and generous personality and that rare ability to make the customer feel important – even at the end of a telephone. The Winner receives by far the most complimentary e-mails from clients, not to mention the flowers and chocolates which seem to arrive most weeks. Even more remarkably, this level of service is delivered across all 8 branches with no face-to-face contact."
For Jo, Sue, Jamie and Duncan, their experience within the Industry and dedication to their roles within DB Roberts meant they had previously been no stranger to the podium - and their achievements during the past year served to strengthen their reputation as being outstanding in their fields.
For newer members of the DB Roberts workforce, it was tremendous to see the Chairman's Award being presented to Lucas, and this supported our decision to develop careers in estate agency through an apprenticeship.
The vision for 2017 will involve working closely with our sponsors, as each one; Vebra, My Home Move, Mortgage Advice Bureau, IAMSold and Homeflow, plays an active part in delivering the very best service to our clients.
So, 2017 presents a very real opportunity for some new faces to take 1st spot and we are all looking forward to the challenge.