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Privacy Policy

D B Roberts & Partners Privacy Policy

 

D B Roberts & Partners are committed to ensuring that your privacy is protected. If you have any queries or concerns in relation to your personal data and how we use and store it you can contact our Data Protection Officer at privacy@dbroberts.co.uk or in writing to the Data Protection Officer, D B Roberts & Partners Ltd, 6a The Professional Quarter, Sitka Drive, Emstrey, Shrewsbury SY2 6LG.

This website may include links to third party websites which may allow third parties to collect or share your personal data. We are not responsible for their use of your personal data and cannot control it.

 

What Information we may collect and how we use it.

D B Roberts & Partners Ltd collect, use, store and transfer different types of personal data depending on who you are and what type of services we are providing for you – seller, buyer, landlord, tenant. The personal data we collect and may use includes:

Identity Data – title, name, date of birth, interests and preferences, feedback and survey responses.

Contact Data – email, postal address, telephone number, billing address

Financial Data – Bank account and payment details

IT Data – IP address, browser type & version, location, webpage interaction, operating system and platform.

Transaction Data – details about payments and other services you may have purchased through us.

Marketing & Communications Data – your marketing and communication preferences 

It is important that the personal data we hold about you in accurate and current. Please let us know if your information changes or requires rectifying during your relationship with us by emailing privacy@dbroberts.co.uk or writing to the Data Protection Officer, D B Roberts & Partners Ltd, 6a The Professional Quarter, Sitka Drive, Shrewsbury SY2 6LG.

 

How is your Personal Data Collected?

We collect data from and about you in different ways, including:

You may provide us with your identity, contact or financial data in person at one of our branches or via phone, electronically or via post. This includes data you provide when you:

-          Engage our services

-          Create a my dbroberts account via our website

-          Request marketing details to be sent to you

-          Contact us via social media

-          Visit our branch premises

-          Speak with our Marketing Centre

-          Enter a competition or complete a survey

 

We may also receive data from third parties such as Rightmove & Zoopla both of whom are based inside the EU.

 

How we use your Personal Data

We have summarised the ways in which we plan to use your personal data in the table attached. We will only use your personal data for the purposes for which we have collected it. If we do need to process your personal data for any other purposes which is not compatible with the original purpose we will contact you. In order to comply with our legal obligations we may process your personal data for a different purpose and without your consent if necessary.

 

Marketing

You have the right to withdraw consent for us to use your personal data for marketing purposes at any time. You can request that we stop sending you marketing messages at any time by:

Emailing privacy@dbroberts.co.uk or in writing to The Data Protection Officer, D B Roberts & Partners Ltd, 6A The Professional Quarter, Sitka Drive, Emstrey, Shrewsbury SY2 6LG.

Following the opt -out links on the communications sent to you.

In order to fulfil any contract with you we will continue to process your personal data in accordance with our legal and regulatory obligations.

 

Disclosure of your Personal Data

We may share your personal data with the parties set out below. We only allow third parties to use your personal data for specified purposes.

MLM Financial/ Mortgage Advice Bureau, Premier Property Lawyers  & Iamsold Ltd – where you have consented for us to do so.

UK based service providers acting as processors who provide services to enable us to execute our contract with you – IT service providers, anti money laundering service providers, tenancy deposit scheme, HMRC and other professional advisors acting as processors or joint controllers.

There may be third parties to whom we may choose to sell, transfer o with whom we may choose to merge parts of our business. We may also acquire other businesses – if a change happens in our business the new owners may use your personal data as set out in this privacy statement.

 

Data Security

Once we hold your personal data we take all reasonable steps to prevent any unauthorised access. Only individuals who need to access your personal data will have access to it and any third parties are subject to a duty of confidentiality.

If we become aware of any data breach we will notify the Information Commissioners Office, should we believe the breach to be serious we may notify you in accordance with our legal requirements.

Your personal data will not be transferred outside of the EU unless agreement is in place offering the same level of protection for your personal data.

If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

 

Data Retention

In order to comply with legal, accounting and regulatory requirements we hold your personal data for a period of at least 6 years. In some circumstances we may anonymise your personal data so that it is not associated with you.

 

Your Legal Rights

Under data protection laws you have the right to:

-          Ask us for the personal data we hold and process about you

-          The purpose for which we are processing your personal data

-          The categories of personal information we hold about you

-          The recipients to whom your personal data has been disclosed

-          The period for which we store your personal data

-          Request that any inaccurate information we hold about you is corrected

-          Request that we stop using your data for certain purposes

-          Ask that we provide the personal data we hold on you in a commonly used machine readable form.

-          To not be subject to a decision based solely on automated processing =, including profiling, that produces legal effects concerning you or similarly affecting you, subject to certain exceptions.

If you consider that our processing of your personal data infringes data protection laws you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioners Office (the relevant UK supervisory authority) on the ICO website.

How to Contact Us

If you wish to contact us with any comments or queries please email privacy@dbroberts.co.uk or contact the Data Protection Officer in writing at D B Roberts & Partners Ltd, 6a The Professional Quarter, 6a Sitka Drive, Emstrey, Shrewsbury SY2 6LG.

Purpose / Activity Type of data Lawful basis for processing including basis of legitimate interest
     
To contact you Identity Contact Performance of a contract with you
  Financial  
  Transaction Necessary for our legitimate interests (for
  Marketing and  running our business, to recover debts due to
  Communications us, to keep our records updated and to study
    how customers use our products/services)
     
To carry out our obligations arising from any  Contact Performance of a contract with you
contracts entered into between you and us Financial  
and to provide you with  the information, Transaction Necessary for our legitimate interests (for
products and services you request from us Marketing and  running our business and to recover debts due
Identity Communications to us)
     
To provide you with information about other Contact Necessary for our legitimate interests (to
goods and services that we offer which we IT develop our products/services and grow our 
feel may interest you Identity business)
   
To permit selected third parties: Identity Consent (in relation to SMS and email
  Contact marketing communications)
- to provide you with information about goods IT  
or services which we feel may interest you Necessary for our legitimate interests (to
-to assist us in the improvement and  develop our service offering)
optimisation of advertising, marketing material    
and content, our services and the website
 
To assist us in the improvement and Identity Necessary for our legitimate interests (to
optimisation of advertising, marketing material Contact develop our products/services and grow
and content, our services and the website Financial our business and provision of administration
  Transaction and IT services )
  Marketing and
  Communications
     
To notify you about changes to our service Identity Performance of a contract with you
  Contact  
    Necessary to comply with our legal obligations
     
    Necessary for our legitimate interests (to keep
    our records updated)
     
To ensure that content from our website is Identity Necessary for our legitimate interests (to
presented in the most effective manner for Contact develop our products/services and grow our
you and your computer Financial business and provision of administration and IT
  Transaction services)
     
To verify your identity Identity Necessary to comply with or legal obligations
  Contact  
  Financial Necessary for our legitimate interests (for
  Transaction running our business and to prevent fraud and
    money laundering)
     
As part of our efforts to keep our site safe and Identity Necessary to comply with our legal obligations
secure and to prevent or detect fraud Contact  
  Financial Necessary for our legitimate interests (for
  Transaction running our business, provision of 
    administration and IT services, network
    security, to prevent fraud and in the context
    of a business organisation or group 
    restructuring exercise)
     
To provide customer support Identity Performance of a contract with you
  Contact  
     
To comply with the requirements imposed by Identity Necessary to comply with or legal obligations
law or any court order Contact  
  IT