D B Roberts & Partners are committed to ensuring that your privacy is protected. If you have any queries or concerns in relation to your personal data and how we use and store it you can contact our Data Protection Officer at email@example.com or in writing to the Data Protection Officer, D B Roberts & Partners Ltd, 6a The Professional Quarter, Sitka Drive, Emstrey, Shrewsbury SY2 6LG.
This website may include links to third party websites which may allow third parties to collect or share your personal data. We are not responsible for their use of your personal data and cannot control it.
D B Roberts & Partners Ltd collect, use, store and transfer different types of personal data depending on who you are and what type of services we are providing for you – seller, buyer, landlord, tenant. The personal data we collect and may use includes:
Identity Data – title, name, date of birth, interests and preferences, feedback and survey responses.
Contact Data – email, postal address, telephone number, billing address
Financial Data – Bank account and payment details
IT Data – IP address, browser type & version, location, webpage interaction, operating system and platform.
Transaction Data – details about payments and other services you may have purchased through us.
Marketing & Communications Data – your marketing and communication preferences
It is important that the personal data we hold about you in accurate and current. Please let us know if your information changes or requires rectifying during your relationship with us by emailing firstname.lastname@example.org or writing to the Data Protection Officer, D B Roberts & Partners Ltd, 6a The Professional Quarter, Sitka Drive, Shrewsbury SY2 6LG.
We collect data from and about you in different ways, including:
You may provide us with your identity, contact or financial data in person at one of our branches or via phone, electronically or via post. This includes data you provide when you:
We may also receive data from third parties such as Rightmove & Zoopla both of whom are based inside the EU.
We have summarised the ways in which we plan to use your personal data in the table attached. We will only use your personal data for the purposes for which we have collected it. If we do need to process your personal data for any other purposes which is not compatible with the original purpose we will contact you. In order to comply with our legal obligations we may process your personal data for a different purpose and without your consent if necessary.
You have the right to withdraw consent for us to use your personal data for marketing purposes at any time. You can request that we stop sending you marketing messages at any time by:
Emailing email@example.com or in writing to The Data Protection Officer, D B Roberts & Partners Ltd, 6A The Professional Quarter, Sitka Drive, Emstrey, Shrewsbury SY2 6LG.
Following the opt -out links on the communications sent to you.
In order to fulfil any contract with you we will continue to process your personal data in accordance with our legal and regulatory obligations.
We may share your personal data with the parties set out below. We only allow third parties to use your personal data for specified purposes.
Mortgage Advice Bureau, Premier Property Lawyers & Iamsold Ltd – where you have consented for us to do so.
UK based service providers acting as processors who provide services to enable us to execute our contract with you – IT service providers, anti money laundering service providers, tenancy deposit scheme, HMRC and other professional advisors acting as processors or joint controllers.
There may be third parties to whom we may choose to sell, transfer with whom we may choose to merge parts of our business. We may also acquire other businesses – if a change happens in our business the new owners may use your personal data as set out in this privacy statement.
Once we hold your personal data we take all reasonable steps to prevent any unauthorised access. Only individuals who need to access your personal data will have access to it and any third parties are subject to a duty of confidentiality.
If we become aware of any data breach we will notify the Information Commissioners Office, should we believe the breach to be serious we may notify you in accordance with our legal requirements.
Your personal data will not be transferred outside of the EU unless agreement is in place offering the same level of protection for your personal data.
If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
In order to comply with legal, accounting and regulatory requirements we hold your personal data for a period of at least 6 years. In some circumstances we may anonymise your personal data so that it is not associated with you.
Under data protection laws you have the right to:
If you consider that our processing of your personal data infringes data protection laws you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioners Office (the relevant UK supervisory authority) on the ICO website.
If you wish to contact us with any comments or queries please email firstname.lastname@example.org or contact the Data Protection Officer in writing at D B Roberts & Partners Ltd, 6a The Professional Quarter, 6a Sitka Drive, Emstrey, Shrewsbury SY2 6LG.